Please read the
following rules & regulations of Our Cabins The Woods Rentals before you make your reservation. The
guest is responsible for knowing the rules and regulations and adhering to them. Introduction - As The Satellite Turns Inc. has been in business since 2003. DBA
"Our Cabins In Woods", manages the Cabins, on the Our Cabins In Woods Rental's Program, as well
as the facilities and furnishings within the rental. All properties are privately owned and furnished by the homeowners of
the cabins. All cabins, chalets and cottages have the basic amenities such as fully equipped kitchens. Refusal
- We have the right to refuse to rent our cabins to any guest at any time. We reserve the right to cancel a
reservation at any time. Basic Amenities - Heat and A/C,
Stove, refrigerator, microwave, toaster, coffee maker, dishes, flatware, utensils, pots and pans, telephone's, color TV/VCR,
fire and smoke detectors, towels, pillows and bed linens, washcloths and bath mats and blankets. Each Unit also has a starter
supply of bar soap, dish soap, facial tissue, and toilet paper and paper towel. Guests Should Supply - Items
that the quest will need to supply will be, Charcoal for the grill, fire starter or kindling, iron & ironing boards, extra
blankets, cribs and foil, plastic wrap and laundry soap, coffee filters and condiment. Decorations - Some of our
units are decorated for the holidays, but not all. Guest may put up Christmas trees during their stay only if they are artificial.
Guest must properly dispose of all decorations upon departure. Reservations - Reservations may be made up to one year in advance.
The day you make reservations a 12.75% sales and lodging taxes
will be charged to your Credit Card payable to (As
The Satellite Turns Inc. DBA "Our Cabins In The Woods") your deposit is due either by Visa or Master Card or you have 7 days to mail in a
check or money order. The deposit is half of the sub total. The balance is due within 14 days (two weeks) before your arrival
date, either by visa or master card or money order. No personal checks will be taken less then 14 days of your arrival date.
There will be a $25.00 dollar service charge will be added to any returned checks. Your reservations can either be made by
calling our office or making reservations on line. Cancellation Policy - Due to holding these accommodations and in consideration
of the fact that we did not rent this unit or these dates to others, we cannot return any payments unless you cancel two weeks
prior to your arrival date (14 days). If you cancel and the date is greater then (14 days) from your arrival date we will
refund your deposit, less our administration fee of $100.00. If you cancel less then 14 days to your arrival day, you forfeit
all monies. Rescheduling - If you need to reschedule your reservations, it must be done greater then 14 days
before your arrival date and you will only be charged a $25.00 dollar transfer fee. Any changes that are made to your reservations
will be a $25.00 dollar administrated fee. Refunds - All refunds are done at the 15th of each month for the previous
month. Security and Damage Deposit - When you make your reservations and you do not use a credit card,
then you have 7 days to mail in a disposit check or money order. The deposit is half of the sub total. The deposit
is due within 14 days (two weeks) before your arrival date, either by visa or master card or money order. No personal checks
will be taken less then 14 days of your arrival date. before arrival you will have to send a security/damage
deposit down. The amount will vary depending on which cabin or chalet your reserve. After check out and your unit has been
inspected and nothing found missing or damaged or extra cleaning needed, then your money will be returned to you within 14
days. Cleaning
Fee - All of our units have a cleaning fee, which in non-refundable. This fee is for sterilizing the hot tubs, Jacuzzi's,
bathrooms, bed linens, floors and kitchens. Check-In and Late Arrivals
- Checking in are after 4 PM, Your Check In package sent to you it will include directions to your rental
and access key codes for keys to your rental. Your package will not be sent or left out if you
do not have all your paperwork in or if the reservation is not paid in full, if there is any concern with whether or not we
have received your paperwork you need to call before your arrival date at (865)277-6221. We apologize but Our Cabins
In Woods Rentals does not offer early check-in. Checkout - Checkout is a 10:30 AM; if you check out later then you will
be charged $100.00 minimum for a late check out. No late checkouts are allowed unless you have permission from the office.
When you check out, you call the office and you will either get a answering machine or a member of the office staff, you say
what cabin your in and you are leaving. Please regard the instructions on your cabin directions (you will receive upon checkin)
as to what to do with your keys. Cleanup for Checkout - When
you are ready to leave please put all linens in the Jacuzzi or shower, make sure all garbage is gathered and put into the
outside receptacles and all your dishes you used are to be cleaned and put back up. Housekeeping will do the rest. If you
moved any furniture, then you must move it back where it was. If you disconnected our TV cables to play games, then you must
connected the TV and cable cords back. If you do not and we have to send out a TV repairman to hook back up the TV to cable
or satellite to get the TV to work then you will be charge for the service call. We are sorry you have to leave, but have
a safe trip home and hope to see you again. Linens - All of our rentals are equipped with fresh linens for your stay.
We do not have daily housekeeping for our rentals and ask that should you need more linen during your stay that you wash them
using the washer and dryer in the unit. Pets - Some of our units are pet friendly and do require a $30.00 non-refundable
pet fee. All pets have to be 10 pounds or under. Guests staying in our units are responsible financially for any and all damages.
All guests must have permission from the office for you to bring a pet. Hot Tubs/Pools/Saunas/Spas - When using hot tubs, pools, Saunas and Spas,
please remember there is certain health risk that is associated with these facilities. It is the responsibility of the registered
guest to inform anyone using these facilities during the term on the stay of the potential hazards. The cabins homeowner association
maintains all seasonal swimming pools. Our housekeepers drain, sanitize, refill and replenish chemicals in all hot tubs prior
to your arrival. Hot tub covers are for insulation purposes and are not designed to support a person or persons. DO
NOT STAND ON HOT TUB COVERS, they will break and you may be charged a $450 for replacement. Remember
when not using the hot tub, leave cover on so hot tub will stay warm. If you have any questions on how to operate the hot
tub, please call during office hours for assistance. Insects – While all units are sprayed monthly by a professional pest
control company - wasps, ladybugs and other insects sometimes affect rental units. We are in the Great Smoky Mountains and
sometimes we have unwanted little guest that might decide to visit you and your family. Maintenance - When you arrive
and find something is not working, please notify the office ASAP! We do everything to keep all equipment in good working order.
If something is not working properly, we will do our best to get it up and running for your stay. Upon your arrival we will
give you an after hour emergency number. If you call after hours to report something and it is a true emergency then you will
be contacted back ASAP, if it is not a true emergency and it can wait to business hours, then you will not be called back
till the following day. Fireplaces - Most of our units have either gas burning fireplaces or wood burning. All
fireplaces are useable from October to the first of May. No foreign materials are to be burned in gas fireplaces. Telephone
Service and Internet - All Our Cabins In Woods have Free long distance calling nationwide, All local calls are free. All
Our Cabins In Woods provide's Free DSL High Speed Intern. Lost and Found - The Satellite Turns Inc. DBA "Our
Cabins In The Woods" is not responsible for personal property left after your departure.
If you find you have left something, please call the office and we will try to locate it for you and return it COD to you.
Television,
Stereo and CD/DVD Players - All of our units are privately owned and the homeowners chose the level of TV service,
which may consist of (satellite, cable, or antenna). Premium channels are typically not available in most areas. If your unit
has cable, then you will be able to get local channels, if your unit has satellite, then you will not be able to get local
channels. Most of our units have satellite, because that is all that is available in the location of the unit. Our Cabins
In Woods is not responsible for TV reception or operation. Not all units have CD/DVD or stereos. Refunds - No
refunds will be given due to inclement weather, malfunctions in equipment (i.e. hot tubs, saunas, Jacuzzis, television, stereos
or VCR) IF a problem happens with the equipment then we will get it fixed ASAP! There will be NO refund for early departure
for any reason. Weather - Weather changes fast in the Smoky Mountains. Please plan your trip according to the weather.
We recommend chains and/or four wheel drive vehicles during the winter months (November to April) No refund will be given
due to weather conditions. Some roads are bad during snowy weather and As The Satellite Turns Inc.
DBA "Our Cabins In The Woods" reserves the right to move your reservation to a
better location. Note to Our Customers All of the rentals are privately owned units; neither the owner nor (As The Satellite
Turns Inc. DBA "Our Cabins In The Woods" ) is responsible for any accidents,
injuries or illnesses that occur while the premises or its facilities. Nor is (As The Satellite Turns
Inc. DBA "Our Cabins In The Woods" ) or the Private Homeowners responsible
for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guest
are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.
We hope you enjoy your stay with "Our Cabins In The Woods" is a DBA of (As The Satellite Turns Inc.) will
be comfortable and enjoyable! We hope your stay with Our Cabins In Woods Rentals will
be comfortable and enjoyable! |
